PetSmart

Our local PetSmart just got a little bit cooler and little more country. Please welcome Dr. Hodges and Dr. Ferguson as a newly established veterinary practice in the Cumberland/Smyrna area. This PetSmart is a great location and the staff here are friendly and professional. Bring your critters here for all their health, play, and grooming needs. We have been taking our little Bambina here for many years and would recommend the grooming salon for small dog owners.

Being this was my first time, my experience was a bit foggy and confusing. I believe they gave good service to my pet. It was lack of communication that made things confusing. After speaking with a manager, Jessica, she explained everything which made things a lot clearer and offered her assistance if needed. I was relieved and pleased after our conversation.

I am genuinely so confused why my dog looks like this after getting groomed at this location. I don't even know what to say honestly, I am at a loss for words. Look at my dog before he came in, and look at him after. He is absolutely terrifying looking!! He was scalped, which I understand because he was matted in some areas, but it is completely uneven? There is absolutely 0 reason for his paws to look how they do, or for them to leave one entire ear completely untouched??? I would have much rather whoever was working to deny my dog and let us bring him to a professional who could take care of him instead of paying money for him to end up like this. Like seriously? Who has the audacity to groom a dog like this, look at the finished product, then send him home? Whoever did this should be ashamed. Anyone with eyes can see that this is 100% NOT okay!! I wish I had been able to take him myself because I would have let y'all know how unacceptable this was. I feel like you took advantage of a quiet kid who you knew wouldn't say anything about this mess. I cannot even believe this. I am completely heartbroken for my pup and honestly outraged at what has happened to him here. I would really love an explanation on how this was allowed to happen to my dog. Like is this a joke? Am I on Punk'd?? I will be calling first thing in the morning.

I left my dog in the doggie hotel for a week while my family traveled out of town. We I returned on Saturday to pick him up. I noticed he had yellow stains on his neck and the people told me he had been peeing outside of the cage and rolling in it. Now I know dogs and one thing that I do know is that no dog is going to roll in their own urine. On top of his testicals having a scare on them and he had lumps on his back.